Privacy Policy
Last Updated: January 6, 2025
Introduction
KiranaX Enterprises ("we," "our," or "us") operates the KiranaX mobile and web application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
1. Personal Information
- Phone number (for authentication and OTP verification)
- Shop name and business information
- Payment information (processed securely through Razorpay)
- Email address (if provided)
2. Business Data
- Product inventory information
- Sales transactions and billing records
- Customer information (names, phone numbers, credit details)
- Payment records and transaction history
3. Technical Information
- Device information (model, operating system, browser type)
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
- Provide, maintain, and improve our services
- Process your transactions and manage subscriptions
- Send OTP codes for authentication
- Send important notifications about your account or service updates
- Provide customer support and respond to inquiries
- Detect, prevent, and address technical issues or fraud
- Analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our terms
Data Storage and Security
Local Storage: Your business data (products, sales, customers) is primarily stored locally on your device for offline access. This ensures your shop data is always available even without internet connectivity.
Cloud Backup: We securely backup your data to our cloud servers (Supabase) to prevent data loss and enable multi-device sync. All data is encrypted in transit using SSL/TLS.
Payment Security: Payment information is processed through Razorpay's secure payment gateway. We do not store your complete credit/debit card details on our servers.
Security Measures: We implement industry-standard security measures including encryption, secure authentication (OTP-based), regular security audits, and access controls.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers (Supabase for database, MSG91 for SMS, Razorpay for payments) who assist us in operating our application
- Legal Requirements: When required by law, court order, or government regulations
- Business Transfers: In connection with any merger, sale, or acquisition of our company
- With Your Consent: When you explicitly authorize us to share your information
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Download your business data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, contact us at privacy@kiranax.in
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes.
Children's Privacy
KiranaX is intended for use by adults (18 years or older) who operate kirana shops or retail businesses. We do not knowingly collect information from children under 18.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser, though disabling cookies may affect functionality.
Third-Party Links
Our application may contain links to third-party websites or services (e.g., WhatsApp for payment reminders). We are not responsible for the privacy practices of these third parties. Please review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice in the application. Your continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Company: KiranaX Enterprises
Email: privacy@kiranax.in
Support: support@kiranax.in
Website: https://kiranax.in
Compliance
This Privacy Policy is designed to comply with the Information Technology Act, 2000 (India), and other applicable data protection laws. We are committed to protecting your privacy rights under Indian law.